IRC-A in production, part 2: a 46-minute agent, an AI assistant that broke the rules — and a $0.04 billtranslating…

It's 1:53 AM and I'm asking my CRM's chatbot: "what's the total amount we have parked in the Proposal stage?" Three seconds later it answers: $3,134.90. I follow up with just "and in prospecting?" — no context — and it breaks down the 10 open opportunities with amounts, close…