1. Overview
PulseAggregator offers a 7-day money-back guarantee on all paid plans (Pro and Agency). If you are unsatisfied for any reason within 7 days of your initial purchase date, contact us and we will issue a full refund — no questions asked. After 7 days, refunds are considered on a case-by-case basis at our sole discretion.
2. Eligibility
- Your refund request is submitted within 7 days of the original purchase date.
- The subscription is for a Pro or Agency plan. Free-tier accounts have no charges and are not eligible.
- You have not previously received a refund on the same account.
- The account has not been suspended or terminated for a Terms of Service violation.
3. How to Request a Refund
- 01Email us
Send a refund request to support@pulseaggregator.com from the email address registered to your account.
- 02Include your order ID
Your order ID appears in your upgrade confirmation email and on the Account page under Billing.
- 03We review and respond
We aim to respond within 1 business day. Approved refunds are returned to your original payment method within 5–10 business days.
4. Pro-Rated Refunds
We do not offer pro-rated refunds for mid-cycle cancellations outside the 7-day window. When you cancel your plan, it remains active until the end of the current billing period. You will not be charged again after cancellation takes effect.
5. Plan Downgrades
Downgrading from Agency to Pro, or from Pro to Free, does not generate a refund for the difference in price. The lower plan takes effect at the start of your next billing cycle. We recommend downgrading before your renewal date to avoid being charged at the higher rate.
6. Chargebacks & Disputes
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out directly — most issues are resolved quickly without involving your payment provider.
7. Non-Refundable Circumstances
- Accounts terminated for Terms of Service violations.
- Requests made more than 7 days after purchase where no extenuating circumstances apply.
- Charges resulting from unauthorized use of your own account credentials.
- API usage overages on the Agency plan.
8. Payment Processing
Payments are processed by PayHere. Refunds are returned to the original payment method. Credit and debit card refunds typically appear within 5–10 business days; bank transfers may take longer depending on your financial institution. We have no control over bank processing times.
9. Contact Us
Questions about a charge or refund? We're here to help. Email us at support@pulseaggregator.com or use the contact form on our site. Include your account email and order ID for the fastest possible resolution.